📦 Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.
During peak seasons or high volume periods, processing times may be extended. We appreciate your patience.
🌍 Shipping Rates & Delivery Estimates
We offer worldwide shipping, if your order over $50. If the order amount is less than $50, there is a $10 shipping fee. Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- United States & Canada: 5–7 business days
- Europe: 7–10 business days
- Australia & New Zealand: 7–10 business days
- Rest of the World: 6–8 business days
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.
✈️ Shipping Carriers
Orders are shipped via trusted carriers such as USPS, UPS, DHL, FedEx, or your local postal service, depending on your location and the most efficient delivery method.
💡 Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking information to become available.
🌱 Customs, Duties, and Taxes
Tuthemoon is not responsible for any customs duties, taxes, or import fees applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
📬 Incorrect Shipping Information
Please ensure that all shipping details are correct before confirming your order. If you need to update your address, contact us immediately at [email protected]. We cannot guarantee changes can be made once your order has been processed.
🚚 Lost or Damaged Packages
If you have not received your order within the estimated timeframe, or your order arrives damaged, please contact us as soon as possible with your order number and details. We will work with the carrier to resolve the issue.
💌 Questions?
If you have any questions about shipping or delivery, please contact our support team at [email protected].